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F.A.Q. Frequently Asked Questions

A. Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our site encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. All of the information you provide during the ordering process is restricted to our staff who handles shipment (and by “information” we mean on shipment address) and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from the aurumey.com, please feel free to e-mail us at info@aurumey.com

A.For now, we accept payment via PayPal and Stripe which do not require accounts and allow you to check out as guests.

A. PayPal and Stripe offer faster, safer and easier checkouts, and protects customers from revealing their credit card and other financial information. You may sign up for a PayPal account via www.paypal.com or on Stripe https://stripe.com

A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the “Checkout” button.  Then, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information) and email address, followed by your billing details. You have an option to save the data you’ve entered, in case you leave the page.

With clicking on “Continue to shipping method”. In most of the cases, this is where you can check that Shipment is FREE! In case you order a high quantity of products, that increases the weight of the product significantly, it might happen that some shipping cost will be charged.

With clicking on “Continue to payment method” you will then be transferred to our secure server and asked to choose which payment gateway you prefer (where you have an account opened).  On the bottom, you will have the option of indicating that the shipping and billing details are the same, if applicable.

With clicking on “Review order” you will have one more opportunity to check all the details of your order – from address to shopping card, and finally the final cost.

If you expect to purchase from Aurumey.com again in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchases. Have in mind that we provide special offers and discounts for all our customers who create accounts.

Should you encounter any difficulties during the checkout process, please feel free to contact us on info@aurumey.com and we will do our best to help you finish your purchase.

A. We use different shipment carriers for transporting your orders. We inform our customers that the delivery time can be between 15 and 60 days. We offer free UK shipping.

For most of the countries / and products, we use Parcel Force carrier, which provides us shipment tracking information, but sometimes it is not possible, so we use local carriers that requires much longer time and provides no tracking. Expected delivery date/time can vary depending on different circumstances such as shipping restrictions, payment authorisation, online security checks and stock availability.

For more information on shipping and international shipping, please go to our shipping page.

 

A. We are proud to say that we ship WORLDWIDE.

 

A. Unfortunately, we are unable to redirect orders once your items have been shipped. Therefore, please ensure you provide the correct shipping address. In order to prevent mistakes, we have left an option to “Review order” prior proceeding to payment.

 

A. Unfortunately, no. We do not accept tax refund for purchases made at Aurumey.com.

 

We cover all UK taxes and do not charge any international fees.

Unfortunately, duty fee’s that are outside of our control. Our products are shipped as DDU (Delivery Duty Unpaid).  Please contact your local customs office to find out if there is an applicable fee in your home country.

Please note we are unable to cover any fees incurred.

A. Yes. If you are not 100% satisfied with your purchase, simply send it back within 30 days and we’ll refund the full cost of the item minus shipping costs.

The product must be returned in its original packaging. When our warehouse accepts your return, we will process the refund for your order, or ship out your exchange. For more on returns read our shipping and returns page.

 

A. You may exchange item(s) by submitting a Return Request online within 30 days from the receipt date. Please contact us at info@aurumey.com with the email subject: Return Request – Your Order Number. You will be asked to provide evidence for the item’s defect (photos and description). We will ship the replacement item(s) to you, however, this is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, providing store credit or any other methods at the discretion of Aurumey.

When our warehouse accepts your return, we will process the refund for your order, or ship out your exchange.

 

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